Caltrain Mobile Ticket Refund Request

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Caltrain Refund Policy for Mobile Tickets
One-way, Day Pass and Zone Upgrade tickets are non-refundable. If, through no fault of your own, you experience difficultly in utilizing the mobile ticket, fill out the form below and submit for review and consideration.

For other refunds including ticket machine and refund receipt transactions, please do NOT use this form to submit your claim. Visit https://www.caltrain.com/fares/refunds for more information.

Name

Email Address

Cell phone (with area code)

Please enter your phone number in this format: xxx-xxx-xxxx

What is the reason for your mobile ticket refund request? (500 character limit)

Ticket Order Number (Seven-digit number found on email receipt or Transit Sherpa account)

Amount requested (in U.S. Dollars)

Ticket type

Day Pass
One Way
Parking Permit
Zone Upgrade

Number of tickets purchased

Date and Time of purchase